ELEVATE PERFORMANCE & HEALTH
TERMS AND
CONDITIONS.
Online coaching agreement — version 2026-11-13. Approved by Michael Makarous on 13 November 2026.
Provider details
- Legal provider: Michael Makarous, trading as Elevate Performance & Health
- ABN: 16 230 825 456
- Client support email: [email protected]
- Business phone: 0412 817 774
1. Your coaching subscription
This agreement is between you and the provider identified above, trading as Elevate Performance & Health (“Elevate”). It covers the online coaching package you select at checkout. Review the package inclusions, recurring charge and these terms before subscribing.
Coaching may include an individualised training programme, exercise guidance, progress tracking and the support specified in your selected package. The website’s package description at enrolment forms part of your service description. Changes to your package require your agreement.
Online coaching is an exercise coaching service. It is not a physiotherapy consultation, diagnosis or replacement for medical care. No particular result is guaranteed.
2. Prices and four-week billing
All amounts are in Australian dollars. Elevate is not registered for GST and does not add GST to these charges.
| Package | Equivalent weekly rate | Charged every four weeks | Initial 12-week total |
|---|---|---|---|
| Essential | $29 | $116 | $348 |
| Performance | $59 | $236 | $708 |
| Elite | $89 | $356 | $1,068 |
The weekly figure is a price comparison; payments are collected every four weeks in advance. Four weeks is not a calendar month. There is no separate joining fee or free trial under this agreement.
Your first payment is collected when you subscribe through Stripe. Your subscription and initial commitment begin on the date of the first successful payment. Michael will contact you to arrange onboarding and programme setup. If Elevate cannot provide the agreed service, we will discuss an appropriate remedy rather than continue charging for a service we cannot deliver.
3. Initial commitment and automatic renewal
Your initial subscription commitment is 12 weeks: three scheduled four-week payments, unless an earlier ending or different arrangement is agreed or required by law.
After those 12 weeks, your subscription automatically continues in four-week periods at your agreed package price until cancelled. By subscribing, you authorise Stripe to collect the recurring charges disclosed at checkout using your selected payment method.
Elevate will not increase your agreed price during the initial commitment without your agreement. Any later price change will be explained before it takes effect, with an opportunity to end the subscription before the changed price applies.
4. How to cancel
You may request cancellation at any time by emailing [email protected] from the email used for your subscription. We will confirm the effective date and any remaining scheduled payments in writing. You do not need to attend a meeting or telephone call to request cancellation.
- During the initial commitment, a standard cancellation request ends the subscription at the end of the initial 12 weeks. You may give that request before week 12; there is no requirement to wait until renewal day.
- After the initial commitment, a standard cancellation request ends the subscription at the end of the current paid four-week period, provided the request reaches us before the next renewal is processed. There is no additional notice period or cancellation fee.
- Earlier cancellation or a refund may apply where required by consumer law, where the service cannot be provided as agreed, or where a different arrangement is agreed with Elevate.
Your billing portal lets you manage available billing functions, such as payment details and invoices. If it does not offer the cancellation action you need, email us; portal availability does not remove your right to request cancellation. Elevate remains responsible for arranging cancellation of its future subscription charges.
5. Pauses, illness and changes in circumstances
Contact Michael if illness, injury, financial hardship or another significant change affects your ability to participate. We will consider an appropriate pause, adjustment or early ending in the circumstances. Any agreed effect on payments, service dates and the remaining commitment will be confirmed in writing. A pause is not automatic merely because you stop using the programme.
This clause does not restrict any right to cancel or receive a remedy under applicable law. There is no additional pause or early-exit fee.
6. Refunds and consumer rights
Nothing in this agreement excludes or limits any consumer guarantee, cooling-off right or other right that cannot lawfully be excluded. Where Australian Consumer Law applies, services must meet the applicable consumer guarantees, and you may have rights to a remedy, cancellation, refund or compensation depending on the circumstances.
Contact Michael if the service is not provided as agreed. Elevate will assess the issue and provide the remedy required by law. Other refund requests, including requests concerning unused service time, will be considered in the circumstances. This agreement does not impose a blanket “no refunds” rule.
7. Participation and communication
Provide accurate information relevant to planning your training and tell Michael about changes that affect safe participation. Do not put sensitive medical information into the public enquiry form; discuss an appropriate way to provide relevant information during onboarding.
Use suitable equipment and an appropriate environment. Stop an exercise and seek appropriate assistance if you experience concerning symptoms. Ask for clarification where an exercise or instruction is unclear. These expectations do not waive Elevate’s responsibility to deliver the service with appropriate care and skill.
Support frequency and communication channels depend on your selected package. No emergency monitoring or round-the-clock response service is included. Elevate will not replace the agreed package with a materially different service without discussing it with you.
8. Payments and billing problems
Stripe processes payments and maintains payment-method and billing information. Elevate does not ask you to email card details. Stripe may retry a failed payment in accordance with its configured billing settings. Contact Michael if you believe a charge is incorrect or need help with a payment problem.
Elevate will contact you about an unresolved payment before deciding whether service should be paused or ended. We will not add an undisclosed late fee. Cancelling or updating a payment card is not itself a request to cancel the coaching agreement; use the cancellation process above so that future charges can be stopped correctly.
9. Privacy
Information is used to deliver coaching, communicate with you and manage the subscription. The website privacy notice explains enquiry and payment processing. Separate onboarding tools may have their own privacy information, which should be explained before they are used. Contact Michael about access, correction or deletion requests.
10. Questions and complaints
Email [email protected] with a question, cancellation request or complaint. Elevate will discuss a reasonable resolution with you. This does not limit your ability to contact a consumer protection body, obtain independent advice or use an available legal remedy.
11. Acceptance
Before paying, you must have an opportunity to review the selected package, recurring charge, initial commitment, renewal arrangement, cancellation process and this agreement. Acceptance should be recorded through the Stripe checkout terms checkbox, with the agreed version retained. A coaching enquiry alone does not create a paid subscription.